Frequently Asked Questions
Everything you need to know about your World Rugby Shop order, gear, and delivery.
How long does it take for my jersey to be customized?
Customized jerseys, including those with official player printing or custom names and numbers, typically require an additional 3-5 business days for processing before they are shipped.
What is your return policy for rugby boots and equipment?
We offer a 30-day return policy for most items in new, unworn condition with original tags. Please note that customized jerseys and used mouthguards are final sale and cannot be returned.
Do you offer international shipping for global rugby fans?
Yes, we ship rugby gear worldwide. Shipping costs and delivery timelines vary by country and are calculated at checkout based on the weight of your order and the destination.
How do I know which size rugby ball or jersey to buy?
We provide a comprehensive size guide on every product page. For balls, Size 5 is the official senior match size, while Size 4 and 3 are designed for junior and youth play.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Are the jerseys sold on World Rugby Shop authentic?
Yes, we only sell 100% authentic, officially licensed merchandise from top rugby brands like Adidas, Nike, Canterbury, and Macron, as well as official club and international union gear.